Question 1

Who is this course for?

Accepted Answer

Anyone who wants to start or improve an online retail business — beginners, students, graduates, people working full time, and existing sellers who want more structure.

Question 2

Do I need previous e-commerce experience?

Accepted Answer

No. Module 1 starts with the fundamentals and assumes no prior experience. If you are already selling, you can skip ahead to the modules you need.

Question 3

How do I access the lessons?

Accepted Answer

After payment your student account is activated and you sign in to your dashboard, where every module and lesson is available.

Question 4

How does payment work?

Accepted Answer

You pay once through Paystack's secure checkout. Your payment is verified on our servers before access is granted.

Question 5

What payment methods are supported?

Accepted Answer

Paystack supports cards, bank transfer, USSD and bank accounts, depending on what is enabled for your region.

Question 6

When will I receive access?

Accepted Answer

Immediately after your payment is confirmed. If confirmation is delayed, access is granted automatically as soon as the payment is verified.

Question 7

Can I access the course from my phone?

Accepted Answer

Yes. The student dashboard, video lessons and resources are fully usable on mobile.

Question 8

How long do I have access?

Accepted Answer

Your enrolment includes 12 months access from the date of purchase.

Question 9

Are the videos downloadable?

Accepted Answer

Videos stream inside your dashboard and are not downloadable. Templates, checklists and worksheets are fully downloadable.

Question 10

Are there quizzes?

Accepted Answer

Yes. Each module ends with a short quiz so you can check your understanding before moving on.

Question 11

Will I receive a certificate?

Accepted Answer

A certificate of completion is issued when you finish the required lessons and quizzes, provided certificates are enabled by the academy.

Question 12

Is there a refund policy?

Accepted Answer

Refund requests are considered within 7 days of purchase, subject to the conditions on our refund policy page.

Question 13

Can I contact support?

Accepted Answer

Yes. Email support@e-commacademy.online or use the contact page and we will respond as soon as possible.

Frequently asked questions

Still need help?