Legal
Refund Policy
Requests are considered within 7 days of purchase, subject to the conditions below.
Last updated: Draft — to be reviewed by the provider before launch
1. Refund window
You may request a refund within 7 days of your payment date. Requests made after this window cannot be considered, as course materials are digital and immediately accessible.
2. Conditions
Because the programme is delivered digitally, refunds are considered where you have completed no more than a limited portion of the course. Where a substantial part of the material has been consumed or downloaded, a refund may be declined.
3. How to request a refund
Email support@e-commacademy.online from the address used at checkout, including your transaction reference and the reason for the request. We will confirm receipt and respond with a decision.
4. Processing
Approved refunds are returned through Paystack to the original payment method. Your bank may take several working days to display the funds. Course access is revoked once a refund is issued.
5. Payment problems
If you were charged but did not receive access, do not request a refund immediately — contact support and we will verify the transaction and activate your access. See the FAQ for more on payment confirmation.